OUR SERVICES

We help public sector organizations do more with less. Whether you need a full operational review or a few hours of focused help, we scale to fit your organization — no minimum engagement, no big-firm overhead, and a principal consultant on every project.

From cities and special districts to community colleges and nonprofits, we deliver practical, evidence-based solutions through operational analysis, workflow mapping, strategic planning, and hands-on implementation support.

How We Work

Flexible engagements, sized to you. Not every organization needs a six-month project. Some need a full efficiency assessment; others just need a few hours to untangle a workflow, document a process, or think through a decision. We stay agile in our approach to meet your needs.

  • No minimum engagement. Small projects and one-off needs are welcome.

  • Hourly or project-based. We'll recommend whichever structure saves you money.

  • A free, no-pressure first conversation. We'll talk through your needs and tell you honestly whether we're the right fit.

  • Principal-led. You work directly with Mark Grabow — not a rotating cast of staff.

Operations & Efficiency

Operations Efficiency Assessments

We evaluate processes, map workflows, and pinpoint opportunities to streamline. Our data-driven recommendations help leadership simplify procedures, rebalance workloads, and reduce waste — so staff can focus on serving the community.

Process Documentation & SOPs

We create clear, practical standard operating procedures, operational manuals, and procedural guides that lock in improvements, support onboarding, and keep service delivery consistent.

Council Compass™ Executive Inquiry

Council Compass™ Executive Inquiry Our proprietary governance assessment, developed and refined through an evaluation of a city council and senior leadership team. We analyze meeting records, decision patterns, and conduct targeted interviews to surface voting trends, resource distribution, and unmet community needs — then deliver clear, actionable recommendations to strengthen governance and align resources with priorities. It's a structured way for councils and executives to see how they actually function, and where to focus next.

Planning & Performance

Strategic Planning

Facilitated, collaborative planning that aligns your goals, resources, and priorities into a clear, prioritized roadmap — from immediate wins to multi-year initiatives — grounded in stakeholder engagement and data.

Performance Management Systems

We identify the right KPIs and build dashboards and reporting frameworks that track progress, optimize resources, and demonstrate results to councils, boards, and the public.

Technology & Modernization

Technology & Modernization Support

Many small agencies are stretched thin and underserved by technology. We help you adopt practical, cost-effective tools — Google Workspace, simple CRM systems for citizen service requests, websites, and analytics — and do it responsibly, with attention to public records and data-handling requirements. We meet your team where they are and keep it simple.

Change Management Support

We support smooth transitions when you adopt new processes, tools, or structures — minimizing disruption and helping your team sustain the improvements long after the project ends.

People & Capacity

Staff Training & Process Workshops

Hands-on, goal-oriented training and workshops that streamline workflows and share proven strategies. Teams leave with practical skills they can use immediately.

Project Management & Ad Hoc Support

Flexible, hands-on help scaled to your timeline and budget — whether you need someone to run a project end-to-end or just a few hours of focused expertise. Billed hourly, with no minimum.